Delivery

Premium delivery in the Oxnard area begins at $109 and includes standard assembly and removal of product packaging. When assembly is needed, the delivery team will complete it unless the invoice or product instructions state otherwise. Delivery is also available to surrounding Ventura County communities, with rates determined by the destination and merchandise.

• Next-day delivery: Offered only when the merchandise is available and space remains on the company delivery schedule.
• Same-day pickup: May be available for in-stock orders placed before 12:00 p.m.
• Customer pickup: The buyer is responsible for safely handling, transporting, tying down, and protecting the merchandise after pickup.

Customers should measure entrances, hallways, stairways, elevators, and the intended room before ordering. Hacienda Furniture is not responsible when an item cannot fit through the customer's space. Delivery service does not include moving, hauling away, or rearranging existing furniture.

Sales are final. Because merchandise is treated as specially ordered, cancellations and refunds are not ordinarily accepted. Any exception requires seller approval and, if granted, is subject to a 25% restocking fee.

Replacement Exclusions

Damage claims are limited to the original purchaser and must include the original invoice. Damage requiring repair must be reported within two days after delivery. Issues reported after that period may be treated as damage that occurred in the home rather than as a delivery claim.

Repair or replacement coverage does not apply to:

• Changes, alterations, or other modifications made by the customer.
• Fabric-protection treatments, fading, staining, or misuse.
• Normal mattress body impressions or ordinary softening from use.
• Damage caused by an accident, neglect, or improper care.
• Commercial use or use for a purpose other than the product's intended function.

Product Warranty

Unless another warranty is specifically stated, products are covered by the applicable manufacturer's warranty. A defect discovered during the first month does not automatically require an immediate replacement by Hacienda Furniture; the claim must still follow the manufacturer's warranty process.

The manufacturer decides whether an approved claim will be repaired or replaced with the same product. The original invoice is required when reporting a problem. Delivery-related damage that needs repair must be reported within two days, or it may be classified as in-home damage.

If an exchange is approved for damaged merchandise, it is for the same product and the original packaging must be retained. Manufacturer repair or exchange service generally takes 7–15 business days. A temporary replacement or loaner is not provided, including for health-related reasons.

Warranty coverage does not include transportation charges that may apply. A warranty claim also does not suspend any separate payment obligations established at the time of purchase.

Mattress Limited Warranty

Mattress purchases are final and are not sold with a sleep-trial return period. If a mattress or foundation has a covered defect, the manufacturer determines whether it will be repaired or exchanged. Normal wear, gradual softening, and ordinary body impressions are not considered covered defects.

When a manufacturer must take possession of a mattress for service, the typical repair or exchange period is 7–15 business days. For health and sanitation reasons, no loaner mattress is supplied during that time. Transportation charges are not included in the warranty and may be the customer's responsibility.

Defect claims must be handled through Hacienda Furniture. Coverage is limited to the original purchaser, and proof of purchase is required.

Special Orders

All special-order sales are final. Once an invoice has been issued and signed, the buyer agrees to complete the purchase unless the written invoice specifically provides otherwise.

Availability and arrival dates are estimates based on information known when the order is placed. Hacienda Furniture is not responsible for delays caused by manufacturer scheduling, material shortages, inventory availability, transportation problems, or other circumstances outside the seller's control.

Special orders cannot normally be canceled or refunded. If the seller approves an exception, a 25% restocking fee applies.